Q: Do I need a Doctor’s Referral to use this service?
A: No you do not require a Doctor’s Referral, we provide one when you have placed an order. This is free of charge, and a consultation is not required unless stated on certain tests.
Q: So all I need to do is order online or over the phone, and then attend for my blood draw.. Seriously, is that it?
A: Yes, the process is that simple. Most locations do require you to book your appointment. Information on booking is sent shortly after placing your order.
Q: How soon will I get my results?
A: The turnaround time is a guide only, and will sometimes depend upon assay run schedules. Most results are provided within the time frame provided, but there may be technical difficulties, or the results may need to be re-run to check accuracy, or our Doctor may be held up passing comment. We can easily give you a status report, so please do email us or phone us to chase results, not the Laboratory itself.
Q: Do I get a copy of my results?
A: You will receive a PDF copy of your laboratory certificate which prints onto A4 paper. If you would like a paper copy, let us know and we will post one out to you.
Q: Do I have to pay extra to get the blood drawn?
A: You are charged nothing extra for the blood draw. The price you see is the price you pay.
Q: What is the difference between reported and unreported results?
- Reported results will be sent to the GP for comment, this process can take up to two working days to complete in addition to the stated turnaround time for results.
- If you select unreported results, then you choose not to have the interpretation of our GP and they will be sent directly to you. This is advisable if you already have a specialist to share the results with or are able to interpret them yourself. In the event of any results being of a critical nature we will always be in contact to make you aware of this.
Because of the potential for interference with test results, samples should not be taken from patients taking BIOTIN in excess of 5 mg per day until at least 8 hours following the last biotin dose