Terms and Conditions

 

At Blue Horizon Medicals, we strive to deliver a top-class private pathology service for our valued customers. In order to facilitate this, we work very hard, with you and your results being our top priority. However, it is necessary to state our terms and conditions relating to the service that we provide to avoid any misunderstanding.

 

100% Money Back Guarantee

We pledge that you are entitled to a 100% money back guarantee, if you change your mind about getting your laboratory tests before having your blood taken at one of the Spire locations, valid for 14 days after the purchase date. You have the option to receive a 50% money back refund after the 14 day period or a credit note for the full amount to use against another test on our website. Once you have had your sample taken you will no longer be entitled to a refund of charges unless your sample is lost, improperly stored or incorrectly taken by Spire pathology, resulting in a non or invalid result. In this event, you will have a choice of either a refund of the tests involved, or a chance to attend again for another sample to be taken. As the pathology service is itself provided by Spire Pathology Services and not ourselves, you agree when you order a test not to hold us liable for any delays or other costs which are beyond our direct control. We do not like delays at all and always work our hardest to provide your results on time.

 

Turnaround Times (TATs)

The turnaround times are stated clearly for each test and are to be used as a guide only. The results are only released once all tests become available per order/attendance. The turnaround times as a guide, refers to the number of working days (not weekends and bank holidays) that it takes between your blood being received by the processing Laboratory and the results being received by ourselves. Please understand that as these turnaround times are a guide only, results may well fall inside the times stated and often do. However, sometimes results will take longer than the stated times due to circumstances beyond our control such as mechanical breakdown of equipment, human error or transportation issues affecting courier routes, as not all tests will be analysed by the location that you have your blood taken at. If your results are overdue, we consult the Laboratory browser four to five times a day to specifically look for your result, as well as discussing with laboratory managers to chase the results on your behalf. We understand that waiting for overdue results is frustrating, we will be frustrated too!

 

Results

Once your results have been completed by Spire Pathology Services, validated and received by ourselves, if they fall within normal laboratory reference ranges or you have opted for the unreported results service, they will be sent straight through to you via email. If you have opted for reported results and interpretation is needed, one of our medical panel will provide comment free of charge, which will take a further 24-48 working hours to be processed and subsequently for you to receive the results.

 

Reported Results

Our panel of Doctors are all practicing GP’s and if any of your results are outside established parameters and you have opted for reported results, we provide a free of charge medical comment based upon your blood results alone.

 

Unreported/Express Results

Choosing unreported/express results means you will not receive doctors comments.

 

Unreported/Express Results duty of care

Both private and public Doctors are required by the General Medical Council to operate within the bounds of their knowledge for your safety - in the event that they believe your result/s require comment/instruction on what you are required to do next, regardless of your reporting request, our doctor may insist that a comment is provided.

 

Children and Minors

We are not always able to provide our private pathology service for children/minors (under the age of 18) via our Spire Pathology Service. Please email or phone us to check availability of the services we offer in your area, if you are unsure.

 

Special Handling Requirements

Some samples have special handling requirements such as freezing or centrifuging and not all Spire Hospital locations will have a Laboratory on site and therefore the correct facilities to take the blood and prepare it in the correct manner for a dry ice courier (frozen samples sometimes have to be stored at -30c). Where we are informed by Spire Pathology Services, that your chosen location is not suitable for some of these specialist tests we will endeavour to provide you with other options so that we can process your pathology request accordingly.

 

IVS Terms and Conditions

ID verification is sometimes possible but you do have to contact us before you place your order so we can explain to you the necessary procedures that you need to follow for this to be a possibility. IVS can also take longer than the stated turnaround times mentioned on the individual products within our website, due to the steps that are taken by the internal processes regarding IVS that Spire Pathology Services adhere to. By agreeing to these terms, we cannot be held responsible for any delays that may occur when ID verification is requested. Any questions please call us.

 

Memberships

• The lifetime membership is for the primary member. Up to 3 family members can be nominated as additional members to receive the same discount amount, but when the primary member is deceased, then the associated benefit of family members shall also cease.

• The initial membership price includes an initial free test from the list indicated. Thereafter, the test costs are reduced by the amount that the membership discounts.

Trusted shops reviews

Upon ordering you consent for Trusted Shops to send a review notification via email after your purchase is complete (usually within 14 days). We use this service to ensure that our service is meeting our customers requirements.

 

By ordering you confirm that you agree to all terms of our service.