At Blue Horizon Medicals, we strive to deliver a top-class private pathology service for our valued customers. In order to facilitate this, we work very hard, with you and your results being our top priority. However, it is necessary to state our terms and conditions relating to the service that we provide to avoid any misunderstanding.

 

Informing us of your attendance

As per the confirmation email you will receive, after placing your order, it is VITAL you inform us of your date of attendance/drop off information, for results purposes – regardless of whether or not the hospital you are choosing to attend offer a walk in or appointments based service.

This can be done by simply completing the linked appointment request form within task 3 of your confirmation email. This enables us to check your samples are being processed correctly.

Failing to inform us of attendance date and time will mean that we are unaware your sample has entered the laboratory system. This may result in a delay in receiving your results, or it may require a reattendance if we have been unable to correct any processing errors on the day of your attendance.

 

100% Money Back Guarantee

We pledge that you are entitled to a 100% money back guarantee, if you change your mind about getting your laboratory tests before having your blood taken at one of the Spire locations, valid for 14 days after the purchase date. You have the option to receive a 100% coupon code to use on our website after the 14 day period or a credit note for the full amount to use against another test on one of our websites. Once you have had your sample taken you will no longer be entitled to a refund of charges unless your sample is lost, improperly stored or incorrectly taken by Spire pathology, resulting in a non or invalid result. In this event, you will have a choice of either a refund of the tests involved (a calculation if a profile was ordered based on the number of tests that cannot be performed and the total number of tests within the profile purchased), or a chance to attend again for another sample to be taken (at the same hospital as originally attended, if some tests within a profile cannot be performed, for whatever reason). As the pathology service itself is provided by Spire Pathology Services and not ourselves, you agree when you order a test not to hold us liable for any delays or other costs which are beyond our direct control. We do not like delays at all and always work our hardest to provide your results on time.

 

Turnaround Times (TATs)

The estimated turnaround times are stated clearly as estimated for each test and are to be used as a guide only. The results are only released once all tests become available per order/attendance. The estimated turnaround times refer to the number of working days (not including weekends and bank holidays) that it takes between your blood being received by the processing Laboratory and the results being received by ourselves.

Please understand that as these turnaround times are a guide only, results may well fall inside the times stated and often do. However, sometimes results will take longer than the stated times due to circumstances beyond our control such as mechanical breakdown of equipment, human error, reagents shortages or transportation issues affecting courier routes, as not all tests will be analysed by the location that you have your blood taken at.

If your results are overdue, we consult the Laboratory Reporting System four to five times a day to specifically look for your result, as well as discussing with laboratory managers to chase the results on your behalf. We understand that waiting for overdue results is frustrating, which is why we clearly state that the turnaround times are estimated only.

 

Results

Once your results have been completed by Spire Pathology Services, validated and received by ourselves, if they fall within normal laboratory reference ranges or you have opted for the unreported results service, they will be sent straight through to you via email. If you have opted for reported results and interpretation is needed, one of our medical panel will provide comment free of charge, which will take a further 2-3  working days to be processed and subsequently for you to receive the results.

 

Reported Results

Our panel of Doctors are all practicing GP’s and if any of your results are outside established parameters and you have opted for reported results, we provide a free of charge medical comment based upon your blood results alone.

 

Unreported/Express Results

Choosing unreported/express results means you will not receive doctors comments.

 

Unreported/Express Results duty of care

Both private and public Doctors are required by the General Medical Council to operate within the bounds of their knowledge for your safety - in the event that they believe your result/s require comment/instruction on what you are required to do next, regardless of your reporting request, our doctor may insist that a comment is provided.

 

Children and Minors

We are not able to provide our private pathology service for children/minors (under the age of 18) via our Spire Pathology Service. Please email us to check availability of the services we offer in your area, if you are unsure.

 

Special Handling Requirements

Some samples have special handling requirements such as freezing or centrifuging and not all Spire Hospital locations will have a Laboratory on site and therefore the correct facilities to take the blood and prepare it in the correct manner for a dry ice courier (frozen samples sometimes have to be stored at -30c). Where we are informed by Spire Pathology Services, that your chosen location is not suitable for some of these specialist tests we will endeavour to provide you with other options so that we can process your pathology request accordingly.

 

IVS Terms and Conditions

I̶D̶ v̶e̶r̶i̶f̶i̶c̶a̶t̶i̶o̶n̶ i̶s̶ s̶o̶m̶e̶t̶i̶m̶e̶s̶ p̶o̶s̶s̶i̶b̶l̶e̶ b̶u̶t̶ y̶o̶u̶ d̶o̶ h̶a̶v̶e̶ t̶o̶ c̶o̶n̶t̶a̶c̶t̶ u̶s̶, v̶i̶a̶ e̶m̶a̶i̶l̶, b̶e̶f̶o̶r̶e̶ y̶o̶u̶ p̶l̶a̶c̶e̶ y̶o̶u̶r̶ o̶r̶d̶e̶r̶ s̶o̶ w̶e̶ c̶a̶n̶ e̶x̶p̶l̶a̶i̶n̶ t̶o̶ y̶o̶u̶ t̶h̶e̶ n̶e̶c̶e̶s̶s̶a̶r̶y̶ p̶r̶o̶c̶e̶d̶u̶r̶e̶s̶ t̶h̶a̶t̶ y̶o̶u̶ n̶e̶e̶d̶ t̶o̶ f̶o̶l̶l̶o̶w̶ f̶o̶r̶ t̶h̶i̶s̶ t̶o̶ b̶e̶ a̶ p̶o̶s̶s̶i̶b̶i̶l̶i̶t̶y̶. I̶V̶S̶ c̶a̶n̶ a̶l̶s̶o̶ t̶a̶k̶e̶ l̶o̶n̶g̶e̶r̶ t̶h̶a̶n̶ t̶h̶e̶ s̶t̶a̶t̶e̶d̶ t̶u̶r̶n̶a̶r̶o̶u̶n̶d̶ t̶i̶m̶e̶s̶ m̶e̶n̶t̶i̶o̶n̶e̶d̶ o̶n̶ t̶h̶e̶ i̶n̶d̶i̶v̶i̶d̶u̶a̶l̶ p̶r̶o̶d̶u̶c̶t̶s̶ w̶i̶t̶h̶i̶n̶ o̶u̶r̶ w̶e̶b̶s̶i̶t̶e̶, d̶u̶e̶ t̶o̶ t̶h̶e̶ s̶t̶e̶p̶s̶ t̶h̶a̶t̶ a̶r̶e̶ t̶a̶k̶e̶n̶ b̶y̶ t̶h̶e̶ i̶n̶t̶e̶r̶n̶a̶l̶ p̶r̶o̶c̶e̶s̶s̶e̶s̶ r̶e̶g̶a̶r̶d̶i̶n̶g̶ I̶V̶S̶ t̶h̶a̶t̶ S̶p̶i̶r̶e̶ P̶a̶t̶h̶o̶l̶o̶g̶y̶ S̶e̶r̶v̶i̶c̶e̶s̶ a̶d̶h̶e̶r̶e̶ t̶o̶. B̶y̶ a̶g̶r̶e̶e̶i̶n̶g̶ t̶o̶ t̶h̶e̶s̶e̶ t̶e̶r̶m̶s̶, w̶e̶ c̶a̶n̶n̶o̶t̶ b̶e̶ h̶e̶l̶d̶ r̶e̶s̶p̶o̶n̶s̶i̶b̶l̶e̶ f̶o̶r̶ a̶n̶y̶ d̶e̶l̶a̶y̶s̶ t̶h̶a̶t̶ m̶a̶y̶ o̶c̶c̶u̶r̶ w̶h̶e̶n̶ I̶D̶ v̶e̶r̶i̶f̶i̶c̶a̶t̶i̶o̶n̶ i̶s̶ r̶e̶q̶u̶e̶s̶t̶e̶d̶.

 9th January 2023 update - Due to a national hospital review we are currently unable to provide an identity verification service.

 

Lastly, in order to assist with blood draw/reporting, please ensure you are well hydrated when you attend.

 

By ordering you confirm that you have read, understand and agree to all the terms and conditions of our service.